Customer Testimonials
Efficient and precise. Work done as promised. Waiting area needs a little updating. Staff courteous.
Friendly, caring,fast service, knowledgeable staff in office and in garage area,clean,reliable and relaxing
Great service. Love that I can drop it off the night before, appreciate the text contact.
I thought the price was a little high. We were told we needed additional things other than the work we had done. I think the extra stuff should be up to the car owner and decided upon before going.
Very helpful and welcoming to everyone in the buying process! Also when we found it needed a couple things they got the parts ordered and scheduled to get fixed!
Sharon Koebel & the Team - very professional. As a female Mazda owner - she helps you feel confident regarding Mazda’s automobile service.
Love this place!! Everyone is super friendly easy to talk to. I drove multiple cars before deciding on Mazda CX-5. There was no pressure, very knowledgeable about the vehicles. Would definitely go again!
I can buy a car anywhere, service is what means the most to me. We bought our Mazda at a different dealership. I needed to get some work done on it. The dealer that we bought it from couldn't get us in so we took it to Machens. After the great service we got there, they will be the first dealer we talk to when we buy our next car.
I ran over something on the highway on the afternoon of Dec 31st…could hear something flapping/dragging. Passed several other mechanics that were closed for NYE…but Machens Mitsubishi (where I bought my car 5 years ago) had their service department open. They were able to quickly assess and repair the damage and thus prevented me from possible further damage to the undercarriage of my car. I was thankful and grateful as I know the service staff were wanting to finish early that afternoon, but they still took the time to fix my car so I could safely get back ...
Great price on tires we needed for our Mitsubishi Mirage. Installed the day after we called.
Great service and friendly personel job well done and fast and effluent in everything they did
There service advisors are always helpful and professional. Making sure my service gets done in a timely manner.
The guys really worked hard to get us in a vehicle. Very friendly staff to work with.
I've gotten my last two cars at Joe Machens and I've been very pleased with both Mazdas. Their service department is also very responsive and courteous.
Got us fixed and on the road time! I would highly recommend them to everyone
Great dealership and great sales and service customer service. The dealership has great selection of vehicles to choose from.
Overall quite pleased. Work done in a timely manner. Service personnel especially Sharon are helpful and informative
As always, efficient and friendly. Note a couple of extras that needed attention, but didn’t push to have them done.
Very friendly and understanding and patient with this buyer who was still emotionally upset her car just got totaled! 4 different sales people assisted in some little way but Savanna was such a doll on so many levels!
I have purchased 2 vehicles from this dealership. They are wonderful. Professional and caring. I would recommend them to anyone When I am ready to buy again, it will definitely be from them
I appreciate the quick scheduling & efficient service to keep my vehicle operating at the highest quality.
One thing I noticed no matter how many times I said I was referred to Joe Machens dealerships, I did not get a discount. According to online we were also suppose to get a 500.00 rebate off new car. I was disappointed in those things being ignored. Joan Binnie referred me which is why we drove four hours away., it was my daughters first car and we did put money down. It was the car she wanted. For the most part the experience was good but I would have preferred working with Wyatt since he is who we communicated with over ...
I liked their approach to the sell. I didnt feel pressured. They let me take the lead with what i wanted ie just wanted to test drive first no pressure to do paperwork and look at numbers but willing to tell me car prices. Some dealerships arent!.
Excellent service. Polite and on time . Had enough time to grab a fresh cup of coffee and a snack on the house! Thank you!
My experience was great. My sales rep Jordan Wood helped me get into a car that I didn't think that I could get approved for and I thank Joe machens Mazda and Mitsubishi for giving me a first chance at being a new car owner
Excellent customer service and thorough work on what was needed for repairs! Only did work that was needed not something that was not an issue.
Very professional. Everything done with goal of minimizing customer's time. I appreciated the personal touch.
Only real concern was no relief from the cold wind coming through the waiting room door
Service was performed in a very timely manner and staff were all friendly and attentive. Excellent experience overt.
Very friendly took care of my oil change even shop people had gone home they found one that was still there and helped me out
I loved going here! The dealership I usually take my car was booked up and they recommended joe maches mazda and I’m so glad I came. Super fast service and everyone was really friendly!
Sharon was the best…Eddie luckily found an important problem most people would never think of checking..they set me up with a loaner..and fixed the problem faster than projected..for that..thanks
Sales and service have been wonderful. I have been able to get support as needed, especially when there were things Il was unable to do or understand myself.
Cody their is very nice and knowledgeable will buy from Cody again and refer people
I had a great experience with Joe Machens Mazda. Everyone I encountered was very pleasant to talk to. They were all very professional.
Shawn was great and easy to work with. The detailing of the vehicle was poor there wad trash in the trunk and whatever they used toi clean the engine compartment took me over an hour to clean (partially). I will eventually take it to have the gunk removed. I understand it is a third party, but they need to have some quality control from the dealer. The overall experience was very good.
Great service Professional service representative Kept me updated on my repairs Listened to my concerns
Everyone was very respectful and courteous!! I also appreciated how friendly everyone was and the assistance in getting my dream car! Thank you all!!
By far the easiest vehicle purchase I have ever made! Leslie was great with communication and getting me exactly what I needed!
Sharon and her team came thru for me again. With a problem with my outlander that arose when someone other than them replaced a battery. Wonderful and timely repair on black Friday!
raven was absolutely amazing along with the rest of the staff that made us feel welcome and respected
Great salesmen and service department. They took care of me during the sale and after.
The service was quick and everyone I encountered was very friendly and helpful. I will take my vehicle back for service.
Speedy fast! Plus the reps checking us in and out were fabulous! Super nice and friendly!
Nice. Quick. Great work. Good service. That's all I got to say about that.
I could not have had a better experience buying a car. Ramon took something incredibly stressful and made it fun and exciting instead. It was so easy.
Kevin lane is the best! Him and the front desk lady are very helpful and make me feel right at home!
We absolutely loved the staff, the experience and the selection. Thank you so much for helping us find our car. We love it!
In and out quickly. Ready for us. Remembered free oil change promised to us. Changed battery in car fobs.
The detailing at joe machens sucks the truck wasn't very clean at all ok
Service was great! Used the shuttle and the driver is very friendly. Even when he had to wait for me after work.
I would recommend everybody to come here and work out a deal to get a vehicle, they worked with me even though I had a smaller budget than most, and they were polite and nice and I ended up with a better car than the one I came for!
Mr ganaway was awesome! Nissan didn’t want to give up vehicle we wanted though.
Friendly staff, was able to fit my car in without an appt, took and picked me up for work.
Very courteous and professional. Did not take long to complete service.The facilities were clean.
They are very helpful especially my agent Leslie. She was very accommodating and helped me all through out the process. I commend her for that!
Leslie, Ramon and Jordan were a joy to work with and took care of my car buying needs. I drove from Iowa to pick up my new Mazda and I couldn't have picked a better Mazda dealer to purchase my new car. They really strived to make my out of state car buying experience a positive one. I really recommend if you are in the market for a new car... Please check these guys out.... You will definitely be taken care of.
Excellent service! Everyone we dealt with was very professional and helpful. Very satisfied with our experience.
I found the car I wanted at Joe Machens Automotive. I drove from kansas to see this vehicle. All the salespeople there were so professional and hospitable. I drove the car and decided to purchase it. The buying process was easy and efficient. Would I buy another vehicle from them........yes I would.
My husband and I felt we knew what car we wanted prior to our visit. Wyatt was very attentive to our requests and had actually placed our car out there as number one for us to see. Financing was a breeze; my demands for cheaper financing than another bank had offered was readily offered to me. A four hour process from beginning to end. Grest team!
It was a great experience which was worth going to because of the short wait
Very Professional and extremely thorough nice clean waiting room with drinks and clean bathrooms and tv to watch
James was excellent to work with! Made the purchase smooth and easy! Great customer service, and I LOVE MY NEW CAR❤️
Everyone is extremely friendly! Sharon has especially stood out to me as she is always so helpful in answering my questions and concerns!
Joe Machens Mazda was a pleasure to do business with. Everyone is very friendly and totally professional. They got me a payment that is comfortably within my budget. Special thanks to Leslie for going the extra mile to provide excellent service and satisfaction!
Excellent service. Sharon Koebel was very helpful. Car was service in a timely fashion. Would recommend this dealership and it’s service center to everyone.
The best experience I have ever had purchasing a vehicle. Thank you for your help, James Casey.
Polite and accommodating. Wish they would answer their phone when I call to make an appointment.
Service was as should be. The over all appearance was terrible. Far from the pristine facilities am accustomed to at other mazada dealer. Far from what I expected joe Machen to be. Truly old facilities snd must come into the 21st century. the lady trying to help a customers with warranty almost was unable to get proper tech help to find records. When I stated other shops could look on line and what had been done at other shops the man I talked with was doubtful they had that capability, another example of inadequate system or improper training. facilities were ...
Nice the people are nice good deals nice cars like the place help me find a good car
Jeff Bennet did a great job working with me It’s a pleasure to due business with Machens
I am so pleased with machens.The Mitsubishi I purchased is the best vehicle I've ever had.It's beautiful on the inside and out and gets great gas mileage.Everyone I dealt with went above and beyond and are so kind. I recommend machens for anyone in search of a vehicle especially in these trying times. Thank you so much, Machens.Respectfully;Lisa Slaughter
The service department always has the nicest employees. I also like the new text system to tell you what repairs you need.
The employees were very courteous & patience, made sure I found a great and valuable vehicle
Great customer service. They go above and beyond services. And always give me options with services I need. Thank you all for your Professionalism
The process for making an appointment was not at all friendly. After calling the main number and choosing “service” from the phone tree, I had to leave a message. I had some unique things that I wanted to discuss. So I tried booking online, documenting in writing the matters we needed to address. The response was that a service agent would call or email me. This was a week before my requested date. The only reply I ever received was a text with an appointment time on the day I requested. The last two times I’ve come in for ...
My experience was really great. Mc the dealer was very friendly and helped me find the perfect vehicle for me and my family.
The young lady that helped me was very helpful, resourceful, polite, and understanding. She went out of her way to accommodate me.
78$ for an oil change seems a bit high even being synthetic, perhaps a discount for people that purchased from your dealership.
In person service is always great with helpful staff. Phone service is no longer good.
Everyone especially Jeff and the courtesy driver very friendly and helpful. My car was assessed and fixed as promptly as possible. Problem seems to be solved and for a fraction of the cost and Jeff made sure my service warranty was granted.
Staff are very friendly and knowledgeable. They were very quick to schedule me for the desired service.
Good service with nice staff. Generally fair prices. Hard to contact sometimes to schedule service.
The associate that worked with us was very helpful. We told her what was going on, she took care of it. Thank you
I always have a good experience when buying a car with Joe Machens Mazda/Mitsubishi
Quality service and good service advice which is helpful for me in prioritizing vehicle maintenance.
Machens staff was very friendly and sympathetic to my needs. Parts were put on and the car has been running fine since. Machens will get all my business in the future.
Great service! Everyone was very friendly, knowledgeable and helpful. Drew helped me find my perfect vehicle for my situation. Thank you all.
We do our maintenance here. Awesome people.
Excellent experience with Jeff Bennett. Would absolutely recommend to anybody needing serious work done on their Mazda. Jeff is incredible at what he does and made the experience seamless and painless.
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