Customer Testimonials

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DealerRater Jan 18, 2022

Efficient and precise. Work done as promised. Waiting area needs a little updating. Staff courteous.

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DealerRater Jan 16, 2022

Friendly, caring,fast service, knowledgeable staff in office and in garage area,clean,reliable and relaxing

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Google Jan 16, 2022

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DealerRater Jan 12, 2022

Great service. Love that I can drop it off the night before, appreciate the text contact.

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Google Jan 10, 2022

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DealerRater Jan 9, 2022

I thought the price was a little high. We were told we needed additional things other than the work we had done. I think the extra stuff should be up to the car owner and decided upon before going.

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DealerRater Jan 9, 2022

Very helpful and welcoming to everyone in the buying process! Also when we found it needed a couple things they got the parts ordered and scheduled to get fixed!

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DealerRater Jan 7, 2022

Sharon Koebel & the Team - very professional. As a female Mazda owner - she helps you feel confident regarding Mazda’s automobile service.

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Google Jan 7, 2022

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DealerRater Jan 6, 2022

Love this place!! Everyone is super friendly easy to talk to. I drove multiple cars before deciding on Mazda CX-5. There was no pressure, very knowledgeable about the vehicles. Would definitely go again!

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DealerRater Jan 5, 2022

I can buy a car anywhere, service is what means the most to me. We bought our Mazda at a different dealership. I needed to get some work done on it. The dealer that we bought it from couldn't get us in so we took it to Machens. After the great service we got there, they will be the first dealer we talk to when we buy our next car.

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Google Jan 2, 2022

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DealerRater Jan 1, 2022

I ran over something on the highway on the afternoon of Dec 31st…could hear something flapping/dragging. Passed several other mechanics that were closed for NYE…but Machens Mitsubishi (where I bought my car 5 years ago) had their service department open. They were able to quickly assess and repair the damage and thus prevented me from possible further damage to the undercarriage of my car. I was thankful and grateful as I know the service staff were wanting to finish early that afternoon, but they still took the time to fix my car so I could safely get back ...

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Google Jan 1, 2022

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DealerRater Dec 31, 2021

Great price on tires we needed for our Mitsubishi Mirage. Installed the day after we called.

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DealerRater Dec 30, 2021

Great service and friendly personel job well done and fast and effluent in everything they did

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DealerRater Dec 30, 2021

There service advisors are always helpful and professional. Making sure my service gets done in a timely manner.

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DealerRater Dec 29, 2021

The guys really worked hard to get us in a vehicle. Very friendly staff to work with.

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DealerRater Dec 29, 2021

I've gotten my last two cars at Joe Machens and I've been very pleased with both Mazdas. Their service department is also very responsive and courteous.

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DealerRater Dec 25, 2021

Got us fixed and on the road time! I would highly recommend them to everyone

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DealerRater Dec 25, 2021

Great dealership and great sales and service customer service. The dealership has great selection of vehicles to choose from.

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DealerRater Dec 23, 2021

Overall quite pleased. Work done in a timely manner. Service personnel especially Sharon are helpful and informative

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Google Dec 23, 2021

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DealerRater Dec 22, 2021

As always, efficient and friendly. Note a couple of extras that needed attention, but didn’t push to have them done.

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DealerRater Dec 18, 2021

Very friendly and understanding and patient with this buyer who was still emotionally upset her car just got totaled! 4 different sales people assisted in some little way but Savanna was such a doll on so many levels!

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DealerRater Dec 17, 2021

I have purchased 2 vehicles from this dealership. They are wonderful. Professional and caring. I would recommend them to anyone When I am ready to buy again, it will definitely be from them

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DealerRater Dec 17, 2021

I appreciate the quick scheduling & efficient service to keep my vehicle operating at the highest quality.

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Google Dec 17, 2021

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DealerRater Dec 16, 2021

One thing I noticed no matter how many times I said I was referred to Joe Machens dealerships, I did not get a discount. According to online we were also suppose to get a 500.00 rebate off new car. I was disappointed in those things being ignored. Joan Binnie referred me which is why we drove four hours away., it was my daughters first car and we did put money down. It was the car she wanted. For the most part the experience was good but I would have preferred working with Wyatt since he is who we communicated with over ...

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DealerRater Dec 13, 2021

I liked their approach to the sell. I didnt feel pressured. They let me take the lead with what i wanted ie just wanted to test drive first no pressure to do paperwork and look at numbers but willing to tell me car prices. Some dealerships arent!.

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DealerRater Dec 10, 2021

Excellent service. Polite and on time . Had enough time to grab a fresh cup of coffee and a snack on the house! Thank you!

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Google Dec 10, 2021

My experience was great. My sales rep Jordan Wood helped me get into a car that I didn't think that I could get approved for and I thank Joe machens Mazda and Mitsubishi for giving me a first chance at being a new car owner

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DealerRater Dec 9, 2021

Excellent customer service and thorough work on what was needed for repairs! Only did work that was needed not something that was not an issue.

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DealerRater Dec 8, 2021

Very professional. Everything done with goal of minimizing customer's time. I appreciated the personal touch.

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DealerRater Dec 8, 2021

Only real concern was no relief from the cold wind coming through the waiting room door

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DealerRater Dec 8, 2021

Service was performed in a very timely manner and staff were all friendly and attentive. Excellent experience overt.

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DealerRater Dec 4, 2021

Very friendly took care of my oil change even shop people had gone home they found one that was still there and helped me out

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DealerRater Dec 3, 2021

I loved going here! The dealership I usually take my car was booked up and they recommended joe maches mazda and I’m so glad I came. Super fast service and everyone was really friendly!

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DealerRater Dec 3, 2021

Sharon was the best…Eddie luckily found an important problem most people would never think of checking..they set me up with a loaner..and fixed the problem faster than projected..for that..thanks

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DealerRater Dec 3, 2021

Sales and service have been wonderful. I have been able to get support as needed, especially when there were things Il was unable to do or understand myself.

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DealerRater Dec 2, 2021

Cody their is very nice and knowledgeable will buy from Cody again and refer people

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DealerRater Dec 1, 2021

I had a great experience with Joe Machens Mazda. Everyone I encountered was very pleasant to talk to. They were all very professional.

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DealerRater Nov 29, 2021

Shawn was great and easy to work with. The detailing of the vehicle was poor there wad trash in the trunk and whatever they used toi clean the engine compartment took me over an hour to clean (partially). I will eventually take it to have the gunk removed. I understand it is a third party, but they need to have some quality control from the dealer. The overall experience was very good.

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DealerRater Nov 29, 2021

Great service Professional service representative Kept me updated on my repairs Listened to my concerns

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DealerRater Nov 28, 2021

Everyone was very respectful and courteous!! I also appreciated how friendly everyone was and the assistance in getting my dream car! Thank you all!!

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DealerRater Nov 28, 2021

By far the easiest vehicle purchase I have ever made! Leslie was great with communication and getting me exactly what I needed!

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DealerRater Nov 27, 2021

Sharon and her team came thru for me again. With a problem with my outlander that arose when someone other than them replaced a battery. Wonderful and timely repair on black Friday!

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DealerRater Nov 27, 2021

raven was absolutely amazing along with the rest of the staff that made us feel welcome and respected

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DealerRater Nov 25, 2021

Great salesmen and service department. They took care of me during the sale and after.

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DealerRater Nov 24, 2021

The service was quick and everyone I encountered was very friendly and helpful. I will take my vehicle back for service.

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DealerRater Nov 23, 2021

Speedy fast! Plus the reps checking us in and out were fabulous! Super nice and friendly!

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DealerRater Nov 23, 2021

Nice. Quick. Great work. Good service. That's all I got to say about that.

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DealerRater Nov 22, 2021

I could not have had a better experience buying a car. Ramon took something incredibly stressful and made it fun and exciting instead. It was so easy.

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Google Nov 17, 2021

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DealerRater Nov 16, 2021

Kevin lane is the best! Him and the front desk lady are very helpful and make me feel right at home!

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DealerRater Nov 16, 2021

We absolutely loved the staff, the experience and the selection. Thank you so much for helping us find our car. We love it!

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DealerRater Nov 14, 2021

In and out quickly. Ready for us. Remembered free oil change promised to us. Changed battery in car fobs.

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DealerRater Nov 14, 2021

The detailing at joe machens sucks the truck wasn't very clean at all ok

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DealerRater Nov 13, 2021

Service was great! Used the shuttle and the driver is very friendly. Even when he had to wait for me after work.

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DealerRater Nov 12, 2021

I would recommend everybody to come here and work out a deal to get a vehicle, they worked with me even though I had a smaller budget than most, and they were polite and nice and I ended up with a better car than the one I came for!

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DealerRater Nov 7, 2021

Mr ganaway was awesome! Nissan didn’t want to give up vehicle we wanted though.

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DealerRater Nov 6, 2021

Friendly staff, was able to fit my car in without an appt, took and picked me up for work.

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DealerRater Nov 4, 2021

Very courteous and professional. Did not take long to complete service.The facilities were clean.

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DealerRater Nov 2, 2021

They are very helpful especially my agent Leslie. She was very accommodating and helped me all through out the process. I commend her for that!

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Google Nov 1, 2021

Leslie, Ramon and Jordan were a joy to work with and took care of my car buying needs. I drove from Iowa to pick up my new Mazda and I couldn't have picked a better Mazda dealer to purchase my new car. They really strived to make my out of state car buying experience a positive one. I really recommend if you are in the market for a new car... Please check these guys out.... You will definitely be taken care of.

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Google Nov 1, 2021

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DealerRater Oct 30, 2021

Excellent service! Everyone we dealt with was very professional and helpful. Very satisfied with our experience.

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DealerRater Oct 30, 2021

I found the car I wanted at Joe Machens Automotive. I drove from kansas to see this vehicle. All the salespeople there were so professional and hospitable. I drove the car and decided to purchase it. The buying process was easy and efficient. Would I buy another vehicle from them........yes I would.

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DealerRater Oct 29, 2021

My husband and I felt we knew what car we wanted prior to our visit. Wyatt was very attentive to our requests and had actually placed our car out there as number one for us to see. Financing was a breeze; my demands for cheaper financing than another bank had offered was readily offered to me. A four hour process from beginning to end. Grest team!

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DealerRater Oct 29, 2021

It was a great experience which was worth going to because of the short wait

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DealerRater Oct 29, 2021

Very Professional and extremely thorough nice clean waiting room with drinks and clean bathrooms and tv to watch

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DealerRater Oct 29, 2021

James was excellent to work with! Made the purchase smooth and easy! Great customer service, and I LOVE MY NEW CAR❤️

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DealerRater Oct 28, 2021

Everyone is extremely friendly! Sharon has especially stood out to me as she is always so helpful in answering my questions and concerns!

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Google Oct 28, 2021

Joe Machens Mazda was a pleasure to do business with. Everyone is very friendly and totally professional. They got me a payment that is comfortably within my budget. Special thanks to Leslie for going the extra mile to provide excellent service and satisfaction!

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DealerRater Oct 27, 2021

Excellent service. Sharon Koebel was very helpful. Car was service in a timely fashion. Would recommend this dealership and it’s service center to everyone.

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DealerRater Oct 25, 2021

The best experience I have ever had purchasing a vehicle. Thank you for your help, James Casey.

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DealerRater Oct 22, 2021

Polite and accommodating. Wish they would answer their phone when I call to make an appointment.

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DealerRater Oct 22, 2021

Service was as should be. The over all appearance was terrible. Far from the pristine facilities am accustomed to at other mazada dealer. Far from what I expected joe Machen to be. Truly old facilities snd must come into the 21st century. the lady trying to help a customers with warranty almost was unable to get proper tech help to find records. When I stated other shops could look on line and what had been done at other shops the man I talked with was doubtful they had that capability, another example of inadequate system or improper training. facilities were ...

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DealerRater Oct 21, 2021

Nice the people are nice good deals nice cars like the place help me find a good car

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DealerRater Oct 21, 2021

Jeff Bennet did a great job working with me It’s a pleasure to due business with Machens

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Google Oct 21, 2021

I am so pleased with machens.The Mitsubishi I purchased is the best vehicle I've ever had.It's beautiful on the inside and out and gets great gas mileage.Everyone I dealt with went above and beyond and are so kind. I recommend machens for anyone in search of a vehicle especially in these trying times. Thank you so much, Machens.Respectfully;Lisa Slaughter

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DealerRater Oct 20, 2021

The service department always has the nicest employees. I also like the new text system to tell you what repairs you need.

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DealerRater Oct 19, 2021

The employees were very courteous & patience, made sure I found a great and valuable vehicle

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DealerRater Oct 16, 2021

Great customer service. They go above and beyond services. And always give me options with services I need. Thank you all for your Professionalism

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DealerRater Oct 15, 2021

The process for making an appointment was not at all friendly. After calling the main number and choosing “service” from the phone tree, I had to leave a message. I had some unique things that I wanted to discuss. So I tried booking online, documenting in writing the matters we needed to address. The response was that a service agent would call or email me. This was a week before my requested date. The only reply I ever received was a text with an appointment time on the day I requested. The last two times I’ve come in for ...

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DealerRater Oct 10, 2021

My experience was really great. Mc the dealer was very friendly and helped me find the perfect vehicle for me and my family.

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Google Oct 9, 2021

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DealerRater Oct 8, 2021

The young lady that helped me was very helpful, resourceful, polite, and understanding. She went out of her way to accommodate me.

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DealerRater Oct 7, 2021

78$ for an oil change seems a bit high even being synthetic, perhaps a discount for people that purchased from your dealership.

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DealerRater Oct 7, 2021

In person service is always great with helpful staff. Phone service is no longer good.

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DealerRater Oct 7, 2021

Everyone especially Jeff and the courtesy driver very friendly and helpful. My car was assessed and fixed as promptly as possible. Problem seems to be solved and for a fraction of the cost and Jeff made sure my service warranty was granted.

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DealerRater Oct 6, 2021

Staff are very friendly and knowledgeable. They were very quick to schedule me for the desired service.

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DealerRater Oct 6, 2021

Good service with nice staff. Generally fair prices. Hard to contact sometimes to schedule service.

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DealerRater Oct 5, 2021

The associate that worked with us was very helpful. We told her what was going on, she took care of it. Thank you

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DealerRater Oct 3, 2021

I always have a good experience when buying a car with Joe Machens Mazda/Mitsubishi

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DealerRater Oct 1, 2021

Quality service and good service advice which is helpful for me in prioritizing vehicle maintenance.

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DealerRater Oct 1, 2021

Machens staff was very friendly and sympathetic to my needs. Parts were put on and the car has been running fine since. Machens will get all my business in the future.

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DealerRater Oct 1, 2021

Great service! Everyone was very friendly, knowledgeable and helpful. Drew helped me find my perfect vehicle for my situation. Thank you all.

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Google Oct 1, 2021

We do our maintenance here. Awesome people.

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DealerRater Sep 29, 2021

Excellent experience with Jeff Bennett. Would absolutely recommend to anybody needing serious work done on their Mazda. Jeff is incredible at what he does and made the experience seamless and painless.

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