Customer Testimonials
Jeff and his tech crew are the best ever at any dealer I experienced. Pleasant, friendly, communication excellent, immediate help, technologist was orofessional and fixed my car fast.
The staff were wonderful to work with. They sold me a new car and were fair on the price. They are even going to deliver to my house 45 minutes away. Thanks everyone!
Great service. Easy to schedule and service staff were excellent. The only place I get my Masada serviced. Sharon did a great job. Top notch.
Very courteous and genuine from the top down. One of the easiest experiences I’ve ever had getting a vehicle and I’ve had more than 25 new vehicles. Zeke, Ramon and the finance manager we’re all fantastic people.
Machens is where I bought my Mazda. Their service dept. Is the best. They don't try to sell you something you don't need. They are always friendly and prompt. I will never go anywhere else.
It was all things done on Car. Not a lot of car to sale? It is very clean in the waiting room and sales room
The sales and service people are very efficient and helpful. They are sweet and considerate. Shout out to Terry who was so patient with me. It’s a great place to buy a car and they have great cars!
Fast friendly service at a reasonable price. Eddie takes the time to discuss any concerns that he has with my vehicle. Sharon is always able to answer any questions I have on the billing or loaner car.
Manager and sales person were awesome , have always bought out vehicles from Joe Machens whether is was the Ford store or one of the other Maches
Clearly stated what work needed to be done snd them did it in a timely manner. I will return the next time I need service.
Best car buying experience. Very helpful staff! Much Appreciation for Kamari and Michael making this a positive experience with time and quality of service I was provided:)
I was very please with my repair and recall. The young lady that was answering the phone needs a bonus. She answer over 50 calls the 4 hours I sat there. At the same time she got cussed out by a customer who could speak English very well, got yelled at by a couple mechanics, one who said he was going to her boss and asked tons of questions from people waiting. I worked over 40 years in hr. positions and can say I have never seen an employee handle it so well., Then the guy that worked with her finally got back ...
Jeff was patient, knowledgeable and courteous. The quote given was the closest we’ve had. Jeff even went the extra mile to make sure the car was done in time.
Every one was so very nice and helpful
Took me as a walk-in for an OD/ID and I was treated with respect and kindness. Work was done quickly and I appreciated that as a newcomer to the city of Columbia.
The entire staff was pleasant and knowledgeable.There was no pressure and no games. Hopefully the Service Dept. Is just as friendly and respectful. I couldn’t handle going to Illinois again . Very rude to say the least.
The salesperson is friendly and so is the manager. The new car is wonderful and attracts me at the first sight when I saw it.
The service that I had was done right and good.
Did a good job of getting me in on short notice. Did everything I wanted done in a timely fashion. Did not like them asking me if I wanted to sell them my car several times
I had a awesome experience and lots of help . The worked with me even though my credit was average.
Zeke Was great to work with . I would love to send all of my family and freinds to him for all of my car buying needs. The best dealership to work with , and Zeke is Phenomenal.
Always great service. Attentive to my needs. Nice clean waiting room. I appreciate the coffee machine. Thank you once again for the great service you provide!
Sean was our sales person. He was friendly and took care of all our needs to make the purchase of a used vehicle. I would recommend him.
Straight forward no games deal Easy to work with
I bought my 2017 CX5 b4 moving to Columbia. Machens has given me excellent service despite me purchasing from another dealer. Always answer my questions and offer suggestions to save me money and keep my CX5 in top condition.. I would them to my friends.
The people that were working were courteous and helpful and they serviced my car and answered all of my questions. I did hear an employee state that they were short staffed. Probably recovering from the pandemic.
The customer service reps were great. Very attentive and took time to explain my options and answer my questions. I’ve been there in the past where this wasn’t the case. They seem to have a really good team now.
Great people. I can always count on them to do a great job. I love that I can make an appointment in advance and the coupons are automatically applied.
Great people! They have serviced my car since 2011. None of the people listed below still work in the service department! I dealt with Jeff Bennett and Sharon Knobel. They were awesome!
I had a very good experience with them. Zeke was great to work with. I got the car I wanted at a great price. Thanks!
Jeff the service manager immediately and eagerly and cheerfully welcome to come to me analyzed by issue said he could solve it and probably took my car back and then a short time returned it in perfect condition with problem solved. I couldn’t ask for a better experience please thank Jeff again for me
Appreciate your service department so much! Loved having a loaner. Loved the time it took. Estimate was right. Didn't try to convince me to have work done I didn't need. So refreshing!
They were so nice and welcoming. MC went out of his way to help me get into the best vehicle I could be for such a low price.
Jeff is very friendly made you feel welcome fast service i will always take my car here great place to buy or service affordable price
Loved my experience, excellent customer service. All requirements met. Very friendly environment, They listen to what you desire and meet over your expectations!! Great job
I appreciate the friendly folks on the service department. They communicate well and are clear with service to be performed. The bill doesn't have surprises or unexpected charges. Normally have ability to get you in quickly. I recommend
Jordan was an awesome sales associate. She made the buying process easy and comfortable. We never felt pressured or pushed to buy a particular vehicle.
I came in earlier than my appointment time was. I was seen quickly and I was done before 9:15 am. Very clean service center and very friendly service staff.
Sharon rook good care of me today and got me in and out very efficiently. Adrian with the shuttle service was also very accommodating making delivery and pickup of my vehicle easy!!
Such wonderful people at this place! If I could give more stars I would!!! I had such great experience here and cannot thank them enough for giving me the best deal!!
Ramon was very helpful, kind, and had a great sense of humor and got me the car i wanted at a great price ! I will definitely be going back to him in the future !
Great service in a timely manner. They got my van in on the appointment time and it was out just as fast. Was offered drinks and snacks whike we waited.
True to their word. Very professional and friendly. Took care of all our needs in a timely manner. Would highly recommend them to anyone looking to purchase a new or used vehicle.
Highly efficient customer service. From the technician to the office personnel everyone was friendly and focused on serving the customer. There is a strong team orientation present at Joe Machens Mazda!
Wish some on phone would have said the Fiat dealership had moved! I would have made the appointment there. Not sure who woman was but she was very understanding to the issue.
Had a great experience with you as always and the job was completed to the best of they’re ability. Thank you very much will visit again soon !
Good service.shop got me in to work on my veh.as soon as I arrived for my appointment.the work was done promptly and I was on my way.very friendly people.
Call Sean at 1 had the car in the service department at 4 and out the door about 5. Solved the problem very friendly service. And I'm not real sure if I got the mechanics name right or not but he was Top Notch. By the way this is leaving Kansas City Missouri going to Columbia
Again I want to thank Joe Machens Mitsubishi service department for doing an awesome job thank you for taking care of my repairs for me..
The minute we walk in the service is exeptional they rally go beyone yo M ake shure you get the best deal they really make you feel like family
They honor us by taking care of their veterans that served & their dependents. Best place to go to if you have any sorts of car trouble, fast and reliable.
Excellent care. They were extremely fast and made me feel welcomed. They helped me get the price to what I wanted. I’m really really happy with my choice. I’m glad I picked this dealer. Very attentive.
Sharron is services is very friendly and helpful and I loved working with her. The services department is great. Thank for your help n support.
I live 30 minutes away and my Outlander had a recall that needed to be addressed. I knew I would be in town for a Doctor's appointment and the Machens team fit me right in so I didn't need to make a second trip.
Great customer service and really make sure you are taken care of and questions are answered. This was my first car purchase and it was stress free.
Appreciate all the work sharing did and now my car runs great thank you so much for all the time and effort that you put into my car
They were very patient and professional when providing there service. They made sure I left with the car I wanted and did not try to sell me anything.
I received great service! I didn’t wait long, not like other dealerships that take for ever. No, I was in and out in 2 hours! Alex did a great job and got me what I wanted. Will continue to do business with them.
They did a great and got me a great deal on financing. My salesman Zeke was awesome and he listened to what I wanted and they did their best to get me what I wanted. If you want good customer service and a good vehicle go see them.
Friendly and helpful staff. Prompt service. Everything is explained to you and all options available. Waiting area is clean and refreshments available while you wait.
This was the most pleasant and quick car buying experience we have ever had. Kree was great to work with as was Cory, will certainly recommend Joe Machens.
Excellent crew and the alignment was perfect. The gentleman who greeted me at the dealership and help me out was very courteous and kind. I would come back for future service.
the way they treat you is great.
Corey was great.....the system crashed while he was finishing up my ticket and we waited 15 minutes for it to come back up.....Corey ended up telling me to go ahead and go.....great customer service on his part.
Just want to thank you all for looking at my car so quickly and getting the job done on time and thank you being so nice
Everyone went above and beyond to help us find the perfect car for a family of 7 at the right price/ payment. The night before I went to the dealership my gas ⛽️ guzzling V8, 1999 Ford Expedition broke down, again right after huge repair bill 😒. I have triple AAA BUT breaking down with that many kids means you have to take shifts getting them home or find multiple rides home. I was soo done and frazzled 🤯 when my mom gave me a ride to the dealership the next morning. I had a list of requirements enough space, low miles, good mpg , awd, ...
Everyone was super nice, it was a quick and effortless experience. Travis and Shawn had great customer service skills and made it so easy to purchase my car!
Service dept is always on top of things. Fast friendly and easy to make an appointment. They do a great job. Never have any issues.
Reposting my DealerRater post here because I am floored by how great my experience was: I can’t even begin to express how grateful I am for Keith’s dedication to helping me find a vehicle that fit my (very) specific needs. As soon as I arrived at the dealership he was welcoming, personable, and down to earth. His genuine nature matched his great work ethic. I could tell that he really cared about his clients and helping them find the best options he could. I was also shocked to find out that he has been working there for less ...
I bought two vehicles and had both serviced and had no problems. People were great. Very busy when I was there but everyone was calm and professional. I have purchased over 20 new cars in my life in 7 different states. This is the best of all. Great job.
These guys are very nice, professional, patient, know their business, organized. Made us feel like family. They were not pushy. Listened to our needs and picked a very nice vehicle. Reasonable price with full mechanical warranty at reasonable price and added a great maintenance deal. I will be singing their praise for years I'm sure. Thanks to the Joe team. The CEO of the Black Top helped us greatly. God bless you Bro. Dave and Jenny
The service department (especially Corey) was very helpful and far exceeded my expectations. They were able to make some major repairs in a short time to get me back in my car as quickly as possible.
Shawn was very friendly, and not pushy at all. I will be referring friends to him and this dealership. Thank you for helping us make the best decision!
They are very friendly and helpful with my issues and experience. Sharon and codey are best people to work with they will always have my car works.
MC Dampier is an awesome salesman, my 2nd new vehicle purchased from him in less than a month. Finance, Cody Angel is a wizard! Travis Dometrorch GSM is the best manager I have every dealt with. I have used Travis for every vehicle I have purchased over the past 6years. The three of them made certain my family is in reliable transportation. Twice in one month. Straight forward deals. Nothing hidden! The best team to buy a car from. These three treated me and my family as if they are in our family!! Totally awesome deals at this dealership. Ask ...
They were courteous and accommodating when I brought my car in for service. They gave me a thorough rundown of the recommendations for my car. Then they finished the work in good time.
My car looks great! There was a small tear and some scuffs in the back. They said they could fix that and you can’t even tell there ever was an issue! Thanks!
Our service visit experience was top notch. Corey and Zeke were very courteous, helpful and professional. Our service was done timely and our inquiries were answered by staff members. Very friendly environment!
Everything was explained to me in great detail what needed to be done and why. Also showed what was left to do for next time.
I appreciate that Joe Machens Mazda supports essential employees during this pandemic. The employees there are great to work with and very accommodating of my schedule.
Excellent service. Everyone was super friendly and helpful. I bought my car here and I take my car here whenever it needs serviced. I would recommend this place to anyone
Staff friendly and process quick. Had to come back the next week even tho I was there for recall. The screws to fix my doors(the recall) had to be ordered.
Prompt service. Informed of all maintenance that needs to be done and cost estimate. Everyone is very friendly and helpful. No high pressure, just a statement of facts.
Awesome service department. I always get VIP treatment. Thanks for the great work. Also, they always honor appointments times and show respect for your time.
Excellent customer service!. From The moment I walked in, I was treated wonderfully! Travis Dometrorch and MC Dampier are the best! They were very easy and fun to work with. I recommend these 2 to everyone.
Very good service. There was a little snafu (nothing to do with the actual service performed) , they were very honorable in fixing it the issue with a quick exceptional response! The Cory, the service guy definitely handled it well and was worth 5 stars!
Corey was very kind, helpful, and determined. I asked a question he didn’t know the answer to and he stopped at nothing to get the answer for me.
Very profesional service they extend the service until your satisfy
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