Customer Testimonials
Great staff, clean facilities, service with a smile! Thank you for creating the best car buying experience I’ve had in a long time! Josh Woodruff was very professional, and everyone else helped make it simple and easy!
Eddie, looks after my Mazda millennia. I could not do without his help! He knows what I need and he’s always willing to take care of my car. It means a lot to me.
Trustworthy in terms of negotiations and take care of customers in accordance woth respect and dignity
This was, hands down, the best car buying experience I’ve ever had! Leslie was delightful, kind, and helpful and Gene was knowledgeable, caring, and really just a joy to work with. We drove 3 hours out of town to track down the car I wanted at this dealership and I can say without hesitation that we will do it again for all of our future purchases.
Mike is always so kind and helpful and Adrian is always cheerful when I'm in need of shuttle service! Thanks guys!
Fast, friendly and excellent service. I do not like word minimums, so you add something.
Phenomenal service! My husband and I were new to the area and needed to get our vehicle inspected. The service manager and technician were super helpful and friendly and took care of us right away. Best service at a dealership I have had in a long time!
The people over at Joe Machens Mazda were super helpful in the car buying process. From test driving to paperwork and more, I highly recommend them.
Pretty low key. I would have like to be told more about what was looked at on my car.
Helpful, understanding, and willing to work within the requirements we wanted. We are return customers and will continue to be so.
I have always had a positive experience here. This time was as well. I needed an oil change & tire rotation I called in the morning & they got me in that same day! Everyone was friendly and professional. I’ll be sure to come back in the future!
Minor service done on time and at a reasonable cost. Making an appointment very easy.
Michael service advisor was awesome. On time. Job well done. Thanks for snacks and beverages.
The steelership gave me an excellent experience! All parties involved of the entire transaction where efficient, friendly, and knowledgeable. I had a great experience.
Jordan did it! She got me what I needed as quickly and efficiently as possible. She helped me in all aspects and provided me with options. Thanks.
Loved the two that helped me find my vehicle! Very nice, professional, respectful, gentleman. So thankful that the salesman and the manager could help. Very good salesman and very good business. Thanks guys! Keep doing good work! Recommend them 100%
My car had no problems when I drove it to the hospital at 7:00 AM for a procedure. When I left the hospital over 5 hours later, initially my car was driving fine. All of a sudden my engine lights came on and my car was making a weird noise. I stopped the car and could not see anything. I drove immediately to the car dealership. They were able to get me right in and do a diagnostic test. Apparently some coil went out. Thankfully they had ALL the parts in stock!!! And quickly had me on my way back home to ...
Austin and Ramon were fantastic to work with. Will easily go back for our auto needs.
Tim was great to deal with! Only area that needs improvement is the detailing shop. Car looked like the dash was doused with armor all and vacuumed but that’s it. Still lots of dirt and gunk, even belongings of the previous owner!
Great people in service and sales dept. Would shop there again. This is to many words .
Thank you for making car buying easy.
I was very pleased with the rapid and accommodating service that I received. Keep up the good work!
Everyone was beyond nice to us.. Could not have asked for a better experience considering how stressful car shopping is. Can not remember the young mans name who had us signing all the paperwork but 5 stars for him.
The best car buying experience I think I’ve ever had !!!
Ms. Garcia was the best, she was very professional and helpful. She was always asking if there was anything else we needed.
Very friendly staff, service is quick, when there is a delay, they make it right to the best of their ability.
I had an awesome experience. Everyone from customer services to the shuttle driver was absolutely amazing.
Knowledgeable helpful easy to understand and willing find a answer to your question and fine a answer
The staff was very friendly, they worked fast and officiant to get us into the car we were looking at, helped us with everything over the phone so could test drive, sign, and leave in our new car. I would definitely work with them over and over.
The staff and quality of everyone there is the reason you should not go anywhere else!
I didn’t wait long. Was in a pleasant environment. The staff was very friendly and helpful.Special thanks to Sharon.
I originally missed my appointment a few days before. I called them to let them know I needed to reschedule and they had a slot available for me in good timing too. I arrived a half hour early and they started right away. I only waited for almost 2 hours and they got everything done, my check engine light even went off. They treated me with care and respect the whole time. They even told me I have a recall on my car and where to go about that! I always go to my dealership because I wouldn't trust anyone ...
Excellent customer service and deals! Truly a great dealership to buy a vehicle! Thank you.
Very helpful, contacted a month before purchase, told them what I needed and price range, came it, bought the car. Easiest car purchase ever.
Very helpful and understanding. Gave me a ride to and from there as needed because of where I reside. Very polite and efficient.
Excellent service and extremely considerate concerning customer satisfaction. I feel privileged and definitely give them high recommendations.
Great people ,very good service fast ,expertly done. Am very satisfied. Customer care drives great
Once Joe Macheans get the ball rolling everything is a smooth transition great car appreciate the professionalism I’ll be back
Sharon is great to work with. She’s always helpful and explains anything that needs to be done.
I have had a positive experience with this particular dealership location. I am new to the area and the service and customer service has been top notch.
Service staff at Joe Machens Mazda are friendly and professional. Oil change and tire rotation completed in less than 1 hour.
Awesome dealership! Cody Angel was amazing to work with and helped us find the perfect car for us and our budget!
Very responsive and professional to my several questions surrounding some maintenance items I was needing completed. Michael Dejesus was my primary contact I worked with
Good service. Work done right and fair price evvert thing done as it should be
All of the employees were very professional. The sales rep who helped me was outstanding.
Jordan was very helpful! She showed us several cars that would have met our needs and helped us through the whole process.
Great people! Wonderful place. Very helpful and go beyond to help make your car shopping the best. Thank you
Everyone was very friendly, knowledgeable and efficient. I would recommend them to any of my friends.
They're very friendly, I will return back and I will let others know how great their service was
I was in and out they took good care of me and they checked everything I asked them to do
Austin was awesome, great customer service, knowledgeable, great personality. We were provided excellent customer service. All responses were prompt and professional. Raymond (Manager) was amazing on clarifying couple of questions. Highly recommended!!
Excellent service and hospitality! We will definitely make the 1.5 hour drive to come here next time.
Great people very easy and smooth transaction. Good deal as easy as I have had
Was really happy with them got us the best loan we could have asked for and was in and out in less then a hour
The experience was enjoyable and the sales personnel was kind
I was looking for a blue used outlanders sport. The dealership found one in Texas and had it moved to the dealership in Columbia, MO. I went to look at it and it had damaged on the back hatch. When you opened the hatch there was duct tape around the back window and some other damage to the inside interior which the dealership in Texas had not disclosed. No way was I going to take that vehicle. Well they had a brand new blue 2022 Mitsubishi Eclipse Cross and made me a great deal. I think they we went above and ...
Very convenient took me in right a way as a drop in. Got my oilchanged and whisper bladder changed along with air filter. .Good work!
Really appreciated working with the sales team. They were responsive and helped me find exactly what I was looking for. Drew Dixon was particularly helpful!
Raven went out of her way to make sure my car buying experience was excellent. Although Management didn’t offer me lunch, I still had fun working with the dealership. Thanks Raven & Joe Machens Mazda
Nothing but GREAT things to say! From the moment we walked in to the moment I took my new car home, we were so well taken care of! James Casey was our sales rep and he was amazing! So knowledgeable and was super friendly and fun to talk to! I have officially fallen in love with my OUTLANDER and I cannot wait to take it on its first road trip!
Mike and Sharon has great customer service in service. In the staff in sales are friendly and very understanding. I'm so glad to purchase my new SUV with them😊 Thanks again Glenn for helping me out.!
Raven did a great job helping us out with our purchase. She listened to what we wanted and found us a great family car.
Felt welcome, and check in process very easy always kept me informed of the status
Jordan, my sales person was so helpful and professional..she sent other pictures when I asked about the cars condition and even included a video...the car was so cleaning looked new and even had a full tank of gas.. I would recommend Joe Machens to everyone I know.. The finance gentleman was both nice and efficient. Had me pre approved and completed the sale in under 30 minutes..
truck not full of fuel. truck was not detailed as promised…not impressed at all
Shawn Whitley was very helpful and made the whole car buying experience easy and efficient. I would definitely recommend him to others. The service was top notch.
Staff were all friendly, and respectful, but there's got to be a faster way should be no reason for it to take all day to buy a car and doc fee is bs,especially when paying cash, I didn't receive a copy of all paperwork that I signed, and was told I'd get copy of carfax whitch was not in my paperwork either and would like to have it for my records, but otherwise good people to work with
Quick even though the were short staff. Michael was polite even to customers who didn’t have much patience. My appointment was set for 2;15 but we got there early. We were done by 2:30. It’s worth driving an hour and a half for great service.
Leslie and the crew made the purchasing of my used vehicle hassle free and pleasant!
The staff was extremely helpful, polite, and professional. They went above and beyond to get me into my new Mazda. I will be forever grateful.
Service appt setting was easy. Didn't take long to have my vehicle serviced.Employees have a good attitude.
Customer service was great but the amount of time it took to get my part was a little crazy.
We came to only look at a used Cx5. While we were there Raven Had fellow sales agents go pick up and bring down a used Subaru from another dealership. We ended up leaving with a brand new Mazda. Zero pressure and actually had fun!
Always surprises me with the lengths they will go to to care for customers. Always!
Everything was easy..very professional and a good price.. thanks to Mike and Kevin…Thanks guys
Most of the staff are friendly and helpful. I bought my Outlander Sport here 6 months ago and recently got one of my free oil changes done, they were fairly quick.
James was very attentive and helpful. I particularly like the fact I made an appointment and he had the keys for both models I was interested in on his desk, ready to go.
Very nice and easy to work with. Helpful in every way possible. Thank you very much
Everytime I go in there, the service people specifically are friendly and greet me. I love bringing my car here to be serviced.
Wonderful people running this dealership. From parts, to service, to sales, even the shuttle driver is a pleasure. The place could use updating in regards to the decor.
The response and the way things were explained were really helpful. I was told about the vehicle and all the available options that I had to buy one which was one thing that I dint experience at other dealers. I am very happy with the quality and my experience with this.
Service dept was very friendly and went out of their way to help us. Sharon was awesome.
Quick, efficient, and super reliable work. All of the techs in the back are great as well as the service advisors!
James was helpful in selecting a car that meets our needs. There's not a lot to pick from, limited selection made it easier.
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