Customer Testimonials
Polite and accommodating. Wish they would answer their phone when I call to make an appointment.
Service was as should be. The over all appearance was terrible. Far from the pristine facilities am accustomed to at other mazada dealer. Far from what I expected joe Machen to be. Truly old facilities snd must come into the 21st century. the lady trying to help a customers with warranty almost was unable to get proper tech help to find records. When I stated other shops could look on line and what had been done at other shops the man I talked with was doubtful they had that capability, another example of inadequate system or improper training. facilities were ...
Nice the people are nice good deals nice cars like the place help me find a good car
Jeff Bennet did a great job working with me It’s a pleasure to due business with Machens
The service department always has the nicest employees. I also like the new text system to tell you what repairs you need.
I am so pleased with machens.The Mitsubishi I purchased is the best vehicle I've ever had.It's beautiful on the inside and out and gets great gas mileage.Everyone I dealt with went above and beyond and are so kind. I recommend machens for anyone in search of a vehicle especially in these trying times. Thank you so much, Machens.Respectfully;Lisa Slaughter
The employees were very courteous & patience, made sure I found a great and valuable vehicle
Great customer service. They go above and beyond services. And always give me options with services I need. Thank you all for your Professionalism
The process for making an appointment was not at all friendly. After calling the main number and choosing “service” from the phone tree, I had to leave a message. I had some unique things that I wanted to discuss. So I tried booking online, documenting in writing the matters we needed to address. The response was that a service agent would call or email me. This was a week before my requested date. The only reply I ever received was a text with an appointment time on the day I requested. The last two times I’ve come in for ...
My experience was really great. Mc the dealer was very friendly and helped me find the perfect vehicle for me and my family.
The young lady that helped me was very helpful, resourceful, polite, and understanding. She went out of her way to accommodate me.
78$ for an oil change seems a bit high even being synthetic, perhaps a discount for people that purchased from your dealership.
In person service is always great with helpful staff. Phone service is no longer good.
Everyone especially Jeff and the courtesy driver very friendly and helpful. My car was assessed and fixed as promptly as possible. Problem seems to be solved and for a fraction of the cost and Jeff made sure my service warranty was granted.
Staff are very friendly and knowledgeable. They were very quick to schedule me for the desired service.
Good service with nice staff. Generally fair prices. Hard to contact sometimes to schedule service.
The associate that worked with us was very helpful. We told her what was going on, she took care of it. Thank you
I always have a good experience when buying a car with Joe Machens Mazda/Mitsubishi
Quality service and good service advice which is helpful for me in prioritizing vehicle maintenance.
Machens staff was very friendly and sympathetic to my needs. Parts were put on and the car has been running fine since. Machens will get all my business in the future.
Great service! Everyone was very friendly, knowledgeable and helpful. Drew helped me find my perfect vehicle for my situation. Thank you all.
We do our maintenance here. Awesome people.
Excellent experience with Jeff Bennett. Would absolutely recommend to anybody needing serious work done on their Mazda. Jeff is incredible at what he does and made the experience seamless and painless.
The mgr, sales and service managers did want I needed to get me into the new car I wanted
I have been there for oil leak, changing oil, and changing tires. Sharon Koebel provided me an excellent service. She is very nice and helpful. Sharon and mechanic guy explained things to me very well and I don't feel any pressure.
I’m glad that I started bringing my car here they fixed my car the right way great customer service professional staff big thanks to Jeff Bennett and all the professional mechanics for taking care of my car
Great service awesome customers service professional staff good people and professional mechanics and great parts
Leslie Garcia is the best! She really is organized and made sure that everything was done. Other staff is personable and easy to work with.
They make sure that I know and understand what is going on. Keeping me informed as to what is needed. Always friendly, on time and getting the work done in a timely manner. Good people, good place and good work.
Fast, friendly, helpful, courtesy, great customer service, very polite conversation! Thoughtful and knowledgeable, great work experience
They were very fast and efecti e communicating what my car needed, and letting me know that it was ready for pickup, great service!
They were open, honest and explained everything in detail. Jeff was sympathetic to my needs.
Customer service was very courteous and helpful. The person from the service department Was very informative on what the issues were and whe it would be fixed.
Bought a Mazda CX-5 with Leslie Garcia as my Sales Associate Leslie went to great lengths to see that my total buying experience far exceeded my expectations. Got a very fair deal on buying this Carbon Edition Turbo. I had done a very thorough job in researching this particular model on internet reviews and videos. Can’t say enough good things about Leslie and Machens.
The whole experience was excellent. The problem with my daughter’s car was quickly diagnosed and fixed same day and the emailed summary of repairs that I received was much appreciated.
John Machens Mazda Mitsubishi service department was very friendly and efficient on my last visit to get my car serviced. They kept me informed on the progress of my car and answered all my problems and concerns. Thanks and I appreciate your promptness
Fast and affordable, always reliable. They took care of both our cars, kept the price low and we had both back by noon with an appointment set that morning. Would use again.
Terry was very friendly ..
Good but very expensive. Even with a discount, chsrgeg $55 for an oil chsnge. They did service very quickly, and offered shuttle service. I thought it was too expensive.
Well run and very helpful service staff. Fixed our issue with no problems. Shuttle service was great. Lots of appointment times available. Would recommend to others.
With every problem I have had with my new car.they are more than willing to check it over for me and assure me that my car is ok.
Jeff my service advisor was awesome helped me understand what was going on with my car and get it corrected. They have snacks and drinks and tv to enjoy
I was skeptical of going to a big dealership for a new car. But I have to say I was beyond impressed! 10/10 they are amazing. Leslie Garcia was my sales lady and we absolutely loved her. Usually you have to worry about taking your kiddos car shopping but at Machens you don't! They were all very kind to my 7 year old and even let her feed the fish. Not only did they pay off my old car loan to get me away from a horrible dealership in Moberly but they also repainted the front of my new car for ...
GREAT Service!! They got me in during a crisis, quoted me an hour wait, and I was out within 30 minutes! Thank you so much!!
They worked hard to find our car in a time where there were very few. It would have been nice to know they would deliver before we went to pick it up.
They provided excellent service in ensuring I get a good car. Provided great options on different cars within my price range. Very friendly and supportive
Poor communication, sales man does not return calls. Did not get full Bluebook value of car. Underhanded dealings by not explaining price included trade in. just had us sign paperwork Not upfront with sales of extended warranty. Left out important details and tried to distract us. Salesman did not know how car worked. When trying to make appointment for warranty completion, texts not returned and when made appointment on app, nobody knew we were coming.
MC knew the car I was looking for and contacted me as soon as it came him. He set the keys back for me to ensure I could purchase the vehicle. Even though he was not available when I was able to come into the store to purchase he was so very kind to me. Thank you for ensuring a return customer could purchase another vehicle!
The service department staff (Jeff) was friendly and helpful. Jeff seemed very knowledgeable and was able to explain about the problem that my car was having
I got right in and I got a ride to work with no delay. I was so relieved to have such a smooth process and a reasonable repair bill.
Everyone was very nice, and the service was extremely fast. I really like my car and now appreciate the service you provide too. I will be back.
My son and I went used car shopping last Saturday and after he had some searching online at cars.com, I suggested that we just look at the machens website as they had a far fair number of dealerships in town. After doing some searching within his budget we decided to look for some Toyotas. We found a Corolla at this dealership and we took it for a test drive. Afterwards we decided to keep looking through their used inventory and Leslie showed us some more options. She was very helpful and mentioned that we might want to take out ...
Very professional. I did not have an appointment and walked in. But they assisted me anyway. The wait time was not long at all. Great service!
These guys were very nice and professional. They worked with me on when I needed to bring my car in. I went to them because I wanted OEM parts
Friendly people and comfortable lounge for waiting. Liked the that I received confirmation texts and then a reminder text as well. Would bring my car here again.
Service was guck, I scheduled in line and dropped the car off. I don’t care for this section of the survey. Requiring 25 words
Shawn did a wonderful job with helping online and by text. I would recommend working with him. It was a good experience and he was not pushy.
This recall was done in a short period of time with great service and great assistance from the minute I got there till. the minute I left. Since I drive 45 minutes to get there I always appreciate when they get me in on time and back on the road.
People are friendly, and they are helping me to get what I want to know. They helped me from the beginning to the end. They helped me to find what I need
Strong customer service orientation. Our salesperson listened well to the focus of our car search, and exceeded our expectations. We observed good teamwork by several staff and departments.
Service department made a friend. Service department made a friend. Service department made a friend. Service department made a friend. I will be back for service.
As usual, things went very well. This ended up being a two part visit as we had to wait on parts (AC compressor). Eddie was able to disconnect the old compressor so I could still have my vehicle until parts arrived. I was promptly notified when they showed up. I dropped my car off at the end of the day so it would be cool enough to work on the following day. Notified when it was complete. AC works again!! The price was as expected.
Great service, great people that make the dealership run from the GM, to the mechanic, to the shuttle driver, and even the computer guy that held the door for me.
Having the car serviced was easy to schedule online. I received good advice, did not have to wait on arrival, and waited a shirt amount of time in an amenity filled area.
Great service team the finance department was awesome made things hassle free very polite and knowledgeable of the things I needed I would definitely recommend
Great fast friendly service may car was done before the time that was told to me salesman was very friendly and helpful and I enjoyed the food and coffee
Friendly staff, always thinking about what the customer needs and wants and not trying to sell me something I don't want. I am very happy.
Professional employees, quick service, clean environment. Been going here to service my vehicles for a long time. Jeff did a great job contacting me and taking care of me.
Excellent customer service and Excellent sales team and Excellent service team and Excellent finance team and Excellent with outstanding vehicles to choose from. Excellent dealership overall.
We worked with Drew Dixon to purchase our new Mazda. Professional, yet fun experience while Drew thought of answers to questions we didn’t know we had!
Was a very good experience. Jordan was great to work with. Raymond listened to us and got the financing where we needed to be. Gary was great when it came to getting all the paperwork done.
Great service and great hospitality the service department employees were great special thanks to Jeff for his work and his care to get my car back on the road
Jeff and his tech crew are the best ever at any dealer I experienced. Pleasant, friendly, communication excellent, immediate help, technologist was orofessional and fixed my car fast.
The staff were wonderful to work with. They sold me a new car and were fair on the price. They are even going to deliver to my house 45 minutes away. Thanks everyone!
Great service. Easy to schedule and service staff were excellent. The only place I get my Masada serviced. Sharon did a great job. Top notch.
Very courteous and genuine from the top down. One of the easiest experiences I’ve ever had getting a vehicle and I’ve had more than 25 new vehicles. Zeke, Ramon and the finance manager we’re all fantastic people.
Machens is where I bought my Mazda. Their service dept. Is the best. They don't try to sell you something you don't need. They are always friendly and prompt. I will never go anywhere else.
It was all things done on Car. Not a lot of car to sale? It is very clean in the waiting room and sales room
The sales and service people are very efficient and helpful. They are sweet and considerate. Shout out to Terry who was so patient with me. It’s a great place to buy a car and they have great cars!
Fast friendly service at a reasonable price. Eddie takes the time to discuss any concerns that he has with my vehicle. Sharon is always able to answer any questions I have on the billing or loaner car.
Manager and sales person were awesome , have always bought out vehicles from Joe Machens whether is was the Ford store or one of the other Maches
Clearly stated what work needed to be done snd them did it in a timely manner. I will return the next time I need service.
Best car buying experience. Very helpful staff! Much Appreciation for Kamari and Michael making this a positive experience with time and quality of service I was provided:)
I was very please with my repair and recall. The young lady that was answering the phone needs a bonus. She answer over 50 calls the 4 hours I sat there. At the same time she got cussed out by a customer who could speak English very well, got yelled at by a couple mechanics, one who said he was going to her boss and asked tons of questions from people waiting. I worked over 40 years in hr. positions and can say I have never seen an employee handle it so well., Then the guy that worked with her finally got back ...
Jeff was patient, knowledgeable and courteous. The quote given was the closest we’ve had. Jeff even went the extra mile to make sure the car was done in time.
Every one was so very nice and helpful
Took me as a walk-in for an OD/ID and I was treated with respect and kindness. Work was done quickly and I appreciated that as a newcomer to the city of Columbia.
The entire staff was pleasant and knowledgeable.There was no pressure and no games. Hopefully the Service Dept. Is just as friendly and respectful. I couldn’t handle going to Illinois again . Very rude to say the least.
The salesperson is friendly and so is the manager. The new car is wonderful and attracts me at the first sight when I saw it.
The service that I had was done right and good.
Did a good job of getting me in on short notice. Did everything I wanted done in a timely fashion. Did not like them asking me if I wanted to sell them my car several times
I had a awesome experience and lots of help . The worked with me even though my credit was average.
Zeke Was great to work with . I would love to send all of my family and freinds to him for all of my car buying needs. The best dealership to work with , and Zeke is Phenomenal.
Straight forward no games deal Easy to work with
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