Customer Testimonials

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DealerRater Oct 23, 2021

Polite and accommodating. Wish they would answer their phone when I call to make an appointment.

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DealerRater Oct 22, 2021

Service was as should be. The over all appearance was terrible. Far from the pristine facilities am accustomed to at other mazada dealer. Far from what I expected joe Machen to be. Truly old facilities snd must come into the 21st century. the lady trying to help a customers with warranty almost was unable to get proper tech help to find records. When I stated other shops could look on line and what had been done at other shops the man I talked with was doubtful they had that capability, another example of inadequate system or improper training. facilities were ...

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DealerRater Oct 21, 2021

Nice the people are nice good deals nice cars like the place help me find a good car

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DealerRater Oct 21, 2021

Jeff Bennet did a great job working with me It’s a pleasure to due business with Machens

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DealerRater Oct 21, 2021

The service department always has the nicest employees. I also like the new text system to tell you what repairs you need.

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Google Oct 21, 2021

I am so pleased with machens.The Mitsubishi I purchased is the best vehicle I've ever had.It's beautiful on the inside and out and gets great gas mileage.Everyone I dealt with went above and beyond and are so kind. I recommend machens for anyone in search of a vehicle especially in these trying times. Thank you so much, Machens.Respectfully;Lisa Slaughter

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DealerRater Oct 20, 2021

The employees were very courteous & patience, made sure I found a great and valuable vehicle

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DealerRater Oct 16, 2021

Great customer service. They go above and beyond services. And always give me options with services I need. Thank you all for your Professionalism

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DealerRater Oct 16, 2021

The process for making an appointment was not at all friendly. After calling the main number and choosing “service” from the phone tree, I had to leave a message. I had some unique things that I wanted to discuss. So I tried booking online, documenting in writing the matters we needed to address. The response was that a service agent would call or email me. This was a week before my requested date. The only reply I ever received was a text with an appointment time on the day I requested. The last two times I’ve come in for ...

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DealerRater Oct 11, 2021

My experience was really great. Mc the dealer was very friendly and helped me find the perfect vehicle for me and my family.

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Google Oct 9, 2021

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DealerRater Oct 8, 2021

The young lady that helped me was very helpful, resourceful, polite, and understanding. She went out of her way to accommodate me.

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DealerRater Oct 7, 2021

78$ for an oil change seems a bit high even being synthetic, perhaps a discount for people that purchased from your dealership.

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DealerRater Oct 7, 2021

In person service is always great with helpful staff. Phone service is no longer good.

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DealerRater Oct 7, 2021

Everyone especially Jeff and the courtesy driver very friendly and helpful. My car was assessed and fixed as promptly as possible. Problem seems to be solved and for a fraction of the cost and Jeff made sure my service warranty was granted.

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DealerRater Oct 7, 2021

Staff are very friendly and knowledgeable. They were very quick to schedule me for the desired service.

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DealerRater Oct 6, 2021

Good service with nice staff. Generally fair prices. Hard to contact sometimes to schedule service.

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DealerRater Oct 5, 2021

The associate that worked with us was very helpful. We told her what was going on, she took care of it. Thank you

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DealerRater Oct 3, 2021

I always have a good experience when buying a car with Joe Machens Mazda/Mitsubishi

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DealerRater Oct 2, 2021

Quality service and good service advice which is helpful for me in prioritizing vehicle maintenance.

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DealerRater Oct 1, 2021

Machens staff was very friendly and sympathetic to my needs. Parts were put on and the car has been running fine since. Machens will get all my business in the future.

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DealerRater Oct 1, 2021

Great service! Everyone was very friendly, knowledgeable and helpful. Drew helped me find my perfect vehicle for my situation. Thank you all.

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Google Oct 1, 2021

We do our maintenance here. Awesome people.

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DealerRater Sep 30, 2021

Excellent experience with Jeff Bennett. Would absolutely recommend to anybody needing serious work done on their Mazda. Jeff is incredible at what he does and made the experience seamless and painless.

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DealerRater Sep 30, 2021

The mgr, sales and service managers did want I needed to get me into the new car I wanted

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DealerRater Sep 30, 2021

I have been there for oil leak, changing oil, and changing tires. Sharon Koebel provided me an excellent service. She is very nice and helpful. Sharon and mechanic guy explained things to me very well and I don't feel any pressure.

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DealerRater Sep 28, 2021

I’m glad that I started bringing my car here they fixed my car the right way great customer service professional staff big thanks to Jeff Bennett and all the professional mechanics for taking care of my car

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DealerRater Sep 24, 2021

Great service awesome customers service professional staff good people and professional mechanics and great parts

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Google Sep 21, 2021

Leslie Garcia is the best! She really is organized and made sure that everything was done. Other staff is personable and easy to work with.

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DealerRater Sep 18, 2021

They make sure that I know and understand what is going on. Keeping me informed as to what is needed. Always friendly, on time and getting the work done in a timely manner. Good people, good place and good work.

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DealerRater Sep 17, 2021

Fast, friendly, helpful, courtesy, great customer service, very polite conversation! Thoughtful and knowledgeable, great work experience

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DealerRater Sep 17, 2021

They were very fast and efecti e communicating what my car needed, and letting me know that it was ready for pickup, great service!

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DealerRater Sep 15, 2021

They were open, honest and explained everything in detail. Jeff was sympathetic to my needs.

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DealerRater Sep 15, 2021

Customer service was very courteous and helpful. The person from the service department Was very informative on what the issues were and whe it would be fixed.

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DealerRater Sep 14, 2021

Bought a Mazda CX-5 with Leslie Garcia as my Sales Associate Leslie went to great lengths to see that my total buying experience far exceeded my expectations. Got a very fair deal on buying this Carbon Edition Turbo. I had done a very thorough job in researching this particular model on internet reviews and videos. Can’t say enough good things about Leslie and Machens.

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DealerRater Sep 12, 2021

The whole experience was excellent. The problem with my daughter’s car was quickly diagnosed and fixed same day and the emailed summary of repairs that I received was much appreciated.

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DealerRater Sep 10, 2021

John Machens Mazda Mitsubishi service department was very friendly and efficient on my last visit to get my car serviced. They kept me informed on the progress of my car and answered all my problems and concerns. Thanks and I appreciate your promptness

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DealerRater Sep 9, 2021

Fast and affordable, always reliable. They took care of both our cars, kept the price low and we had both back by noon with an appointment set that morning. Would use again.

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Google Sep 7, 2021

Terry was very friendly ..

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DealerRater Sep 5, 2021

Good but very expensive. Even with a discount, chsrgeg $55 for an oil chsnge. They did service very quickly, and offered shuttle service. I thought it was too expensive.

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DealerRater Sep 4, 2021

Well run and very helpful service staff. Fixed our issue with no problems. Shuttle service was great. Lots of appointment times available. Would recommend to others.

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DealerRater Sep 3, 2021

With every problem I have had with my new car.they are more than willing to check it over for me and assure me that my car is ok.

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DealerRater Sep 2, 2021

Jeff my service advisor was awesome helped me understand what was going on with my car and get it corrected. They have snacks and drinks and tv to enjoy

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DealerRater Sep 2, 2021

I was skeptical of going to a big dealership for a new car. But I have to say I was beyond impressed! 10/10 they are amazing. Leslie Garcia was my sales lady and we absolutely loved her. Usually you have to worry about taking your kiddos car shopping but at Machens you don't! They were all very kind to my 7 year old and even let her feed the fish. Not only did they pay off my old car loan to get me away from a horrible dealership in Moberly but they also repainted the front of my new car for ...

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DealerRater Sep 1, 2021

GREAT Service!! They got me in during a crisis, quoted me an hour wait, and I was out within 30 minutes! Thank you so much!!

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Google Sep 1, 2021

They worked hard to find our car in a time where there were very few. It would have been nice to know they would deliver before we went to pick it up.

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DealerRater Aug 29, 2021

They provided excellent service in ensuring I get a good car. Provided great options on different cars within my price range. Very friendly and supportive

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DealerRater Aug 29, 2021

Poor communication, sales man does not return calls. Did not get full Bluebook value of car. Underhanded dealings by not explaining price included trade in. just had us sign paperwork Not upfront with sales of extended warranty. Left out important details and tried to distract us. Salesman did not know how car worked. When trying to make appointment for warranty completion, texts not returned and when made appointment on app, nobody knew we were coming.

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DealerRater Aug 29, 2021

MC knew the car I was looking for and contacted me as soon as it came him. He set the keys back for me to ensure I could purchase the vehicle. Even though he was not available when I was able to come into the store to purchase he was so very kind to me. Thank you for ensuring a return customer could purchase another vehicle!

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DealerRater Aug 28, 2021

The service department staff (Jeff) was friendly and helpful. Jeff seemed very knowledgeable and was able to explain about the problem that my car was having

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DealerRater Aug 28, 2021

I got right in and I got a ride to work with no delay. I was so relieved to have such a smooth process and a reasonable repair bill.

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DealerRater Aug 27, 2021

Everyone was very nice, and the service was extremely fast. I really like my car and now appreciate the service you provide too. I will be back.

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DealerRater Aug 26, 2021

My son and I went used car shopping last Saturday and after he had some searching online at cars.com, I suggested that we just look at the machens website as they had a far fair number of dealerships in town. After doing some searching within his budget we decided to look for some Toyotas. We found a Corolla at this dealership and we took it for a test drive. Afterwards we decided to keep looking through their used inventory and Leslie showed us some more options. She was very helpful and mentioned that we might want to take out ...

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DealerRater Aug 25, 2021

Very professional. I did not have an appointment and walked in. But they assisted me anyway. The wait time was not long at all. Great service!

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DealerRater Aug 22, 2021

These guys were very nice and professional. They worked with me on when I needed to bring my car in. I went to them because I wanted OEM parts

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DealerRater Aug 21, 2021

Friendly people and comfortable lounge for waiting. Liked the that I received confirmation texts and then a reminder text as well. Would bring my car here again.

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DealerRater Aug 19, 2021

Service was guck, I scheduled in line and dropped the car off. I don’t care for this section of the survey. Requiring 25 words

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DealerRater Aug 18, 2021

Shawn did a wonderful job with helping online and by text. I would recommend working with him. It was a good experience and he was not pushy.

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DealerRater Aug 17, 2021

This recall was done in a short period of time with great service and great assistance from the minute I got there till. the minute I left. Since I drive 45 minutes to get there I always appreciate when they get me in on time and back on the road.

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DealerRater Aug 14, 2021

People are friendly, and they are helping me to get what I want to know. They helped me from the beginning to the end. They helped me to find what I need

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DealerRater Aug 13, 2021

Strong customer service orientation. Our salesperson listened well to the focus of our car search, and exceeded our expectations. We observed good teamwork by several staff and departments.

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DealerRater Aug 13, 2021

Service department made a friend. Service department made a friend. Service department made a friend. Service department made a friend. I will be back for service.

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DealerRater Aug 11, 2021

As usual, things went very well. This ended up being a two part visit as we had to wait on parts (AC compressor). Eddie was able to disconnect the old compressor so I could still have my vehicle until parts arrived. I was promptly notified when they showed up. I dropped my car off at the end of the day so it would be cool enough to work on the following day. Notified when it was complete. AC works again!! The price was as expected.

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DealerRater Aug 11, 2021

Great service, great people that make the dealership run from the GM, to the mechanic, to the shuttle driver, and even the computer guy that held the door for me.

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DealerRater Aug 7, 2021

Having the car serviced was easy to schedule online. I received good advice, did not have to wait on arrival, and waited a shirt amount of time in an amenity filled area.

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DealerRater Aug 6, 2021

Great service team the finance department was awesome made things hassle free very polite and knowledgeable of the things I needed I would definitely recommend

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DealerRater Aug 4, 2021

Great fast friendly service may car was done before the time that was told to me salesman was very friendly and helpful and I enjoyed the food and coffee

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DealerRater Jul 31, 2021

Friendly staff, always thinking about what the customer needs and wants and not trying to sell me something I don't want. I am very happy.

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DealerRater Jul 29, 2021

Professional employees, quick service, clean environment. Been going here to service my vehicles for a long time. Jeff did a great job contacting me and taking care of me.

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DealerRater Jul 28, 2021

Excellent customer service and Excellent sales team and Excellent service team and Excellent finance team and Excellent with outstanding vehicles to choose from. Excellent dealership overall.

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DealerRater Jul 27, 2021

We worked with Drew Dixon to purchase our new Mazda. Professional, yet fun experience while Drew thought of answers to questions we didn’t know we had!

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DealerRater Jul 26, 2021

Was a very good experience. Jordan was great to work with. Raymond listened to us and got the financing where we needed to be. Gary was great when it came to getting all the paperwork done.

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DealerRater Jul 25, 2021

Great service and great hospitality the service department employees were great special thanks to Jeff for his work and his care to get my car back on the road

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DealerRater Jul 24, 2021

Jeff and his tech crew are the best ever at any dealer I experienced. Pleasant, friendly, communication excellent, immediate help, technologist was orofessional and fixed my car fast.

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DealerRater Jul 24, 2021

The staff were wonderful to work with. They sold me a new car and were fair on the price. They are even going to deliver to my house 45 minutes away. Thanks everyone!

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DealerRater Jul 23, 2021

Great service. Easy to schedule and service staff were excellent. The only place I get my Masada serviced. Sharon did a great job. Top notch.

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DealerRater Jul 21, 2021

Very courteous and genuine from the top down. One of the easiest experiences I’ve ever had getting a vehicle and I’ve had more than 25 new vehicles. Zeke, Ramon and the finance manager we’re all fantastic people.

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DealerRater Jul 18, 2021

Machens is where I bought my Mazda. Their service dept. Is the best. They don't try to sell you something you don't need. They are always friendly and prompt. I will never go anywhere else.

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DealerRater Jul 18, 2021

It was all things done on Car. Not a lot of car to sale? It is very clean in the waiting room and sales room

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DealerRater Jul 17, 2021

The sales and service people are very efficient and helpful. They are sweet and considerate. Shout out to Terry who was so patient with me. It’s a great place to buy a car and they have great cars!

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DealerRater Jul 16, 2021

Fast friendly service at a reasonable price. Eddie takes the time to discuss any concerns that he has with my vehicle. Sharon is always able to answer any questions I have on the billing or loaner car.

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DealerRater Jul 12, 2021

Manager and sales person were awesome , have always bought out vehicles from Joe Machens whether is was the Ford store or one of the other Maches

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DealerRater Jul 12, 2021

Clearly stated what work needed to be done snd them did it in a timely manner. I will return the next time I need service.

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DealerRater Jul 9, 2021

Best car buying experience. Very helpful staff! Much Appreciation for Kamari and Michael making this a positive experience with time and quality of service I was provided:)

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DealerRater Jul 5, 2021

I was very please with my repair and recall. The young lady that was answering the phone needs a bonus. She answer over 50 calls the 4 hours I sat there. At the same time she got cussed out by a customer who could speak English very well, got yelled at by a couple mechanics, one who said he was going to her boss and asked tons of questions from people waiting. I worked over 40 years in hr. positions and can say I have never seen an employee handle it so well., Then the guy that worked with her finally got back ...

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DealerRater Jun 28, 2021

Jeff was patient, knowledgeable and courteous. The quote given was the closest we’ve had. Jeff even went the extra mile to make sure the car was done in time.

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Google Jun 27, 2021

Every one was so very nice and helpful

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DealerRater Jun 27, 2021

Took me as a walk-in for an OD/ID and I was treated with respect and kindness. Work was done quickly and I appreciated that as a newcomer to the city of Columbia.

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DealerRater Jun 26, 2021

The entire staff was pleasant and knowledgeable.There was no pressure and no games. Hopefully the Service Dept. Is just as friendly and respectful. I couldn’t handle going to Illinois again . Very rude to say the least.

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DealerRater Jun 26, 2021

The salesperson is friendly and so is the manager. The new car is wonderful and attracts me at the first sight when I saw it.

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DealerRater Jun 25, 2021

The service that I had was done right and good.

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DealerRater Jun 25, 2021

Did a good job of getting me in on short notice. Did everything I wanted done in a timely fashion. Did not like them asking me if I wanted to sell them my car several times

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DealerRater Jun 25, 2021

I had a awesome experience and lots of help . The worked with me even though my credit was average.

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DealerRater Jun 21, 2021

Zeke Was great to work with . I would love to send all of my family and freinds to him for all of my car buying needs. The best dealership to work with , and Zeke is Phenomenal.

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Google Jun 17, 2021

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Facebook Jun 13, 2021

Straight forward no games deal Easy to work with

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Google Jun 3, 2021

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Google May 30, 2021

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Google May 27, 2021


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