Efficient and precise. Work done as promised. Waiting area needs a little updating. Staff courteous.

Friendly, caring,fast service, knowledgeable staff in office and in garage area,clean,reliable and relaxing

Great service. Love that I can drop it off the night before, appreciate the text contact.

I thought the price was a little high. We were told we needed additional things other than the work we had done. I think the extra stuff should be up to the car owner and decided upon before going.

Very helpful and welcoming to everyone in the buying process! Also when we found it needed a couple things they got the parts ordered and scheduled to get fixed!

Sharon Koebel & the Team - very professional. As a female Mazda owner - she helps you feel confident regarding Mazda’s automobile service.

Love this place!! Everyone is super friendly easy to talk to. I drove multiple cars before deciding on Mazda CX-5. There was no pressure, very knowledgeable about the vehicles. Would definitely go again!

I can buy a car anywhere, service is what means the most to me. We bought our Mazda at a different dealership. I needed to get some work done on it. The dealer that we bought it from couldn't get us in so we took it to Machens. After the great service we got there, they will be the first dealer we talk to when we buy our next car.

I ran over something on the highway on the afternoon of Dec 31st…could hear something flapping/dragging. Passed several other mechanics that were closed for NYE…but Machens Mitsubishi (where I bought my car 5 years ago) had their service department open. They were able to quickly assess and repair the damage and thus prevented me from possible further damage to the undercarriage of my car. I was thankful and grateful as I know the service staff were wanting to finish early that afternoon, but they still took the time to fix my car so I could safely get back on the road!

Great service and friendly personel job well done and fast and effluent in everything they did

The guys really worked hard to get us in a vehicle. Very friendly staff to work with.

I've gotten my last two cars at Joe Machens and I've been very pleased with both Mazdas. Their service department is also very responsive and courteous.

Got us fixed and on the road time! I would highly recommend them to everyone

Great dealership and great sales and service customer service. The dealership has great selection of vehicles to choose from.

As always, efficient and friendly. Note a couple of extras that needed attention, but didn’t push to have them done.

Very friendly and understanding and patient with this buyer who was still emotionally upset her car just got totaled! 4 different sales people assisted in some little way but Savanna was such a doll on so many levels!

I have purchased 2 vehicles from this dealership. They are wonderful. Professional and caring. I would recommend them to anyone When I am ready to buy again, it will definitely be from them

I appreciate the quick scheduling & efficient service to keep my vehicle operating at the highest quality.

I liked their approach to the sell. I didnt feel pressured. They let me take the lead with what i wanted ie just wanted to test drive first no pressure to do paperwork and look at numbers but willing to tell me car prices. Some dealerships arent!.

Excellent service. Polite and on time . Had enough time to grab a fresh cup of coffee and a snack on the house! Thank you!

My experience was great. My sales rep Jordan Wood helped me get into a car that I didn't think that I could get approved for and I thank Joe machens Mazda and Mitsubishi for giving me a first chance at being a new car owner

Excellent customer service and thorough work on what was needed for repairs! Only did work that was needed not something that was not an issue.

Very professional. Everything done with goal of minimizing customer's time. I appreciated the personal touch.

Service was performed in a very timely manner and staff were all friendly and attentive. Excellent experience overt.

Very friendly took care of my oil change even shop people had gone home they found one that was still there and helped me out